Do I need an account to make purchases from your website?
You don’t need an account to make a purchase on the website. However, you will need to answer a few questions (name, email, address, etc … ) so we can prepare your order for you.
Do you only sell men’s clothes?
A large part of our inventory is menswear, but we’re constantly expanding and we do accept womenswear.
How will I know my product is authentic?
Products that enter the showroom go through a verification process where we guarantee authenticity. Our web platform is a little more complex and we ask buyers do their research before purchasing. Furthermore, if an issue does arise and your item is unauthentic, we will provide you with a full refund. Please check our Community Guidelines for more information.
How long will it take for my order to process?
If the item you purchase online is in the showroom, we kindly ask for 1-2 business days to process the order. For items uploaded to the platform from a seller, please allow 5 business days for the order to be processed.
I’m not satisfied with my purchase. Can I return it for exchange, credit or a refund?
All sales are final, but depending on the item we may be able to do store credit.
Can I order online and pick-up in-store?
Yes, you can! Just select that option when checking out.
Can I put an item on hold and pay in-store?
Unfortunately we do not put items on hold. It’s first come, first serve.
Do you offer international shipping?
Yes! We do provide international shipping.
Can I track my order?
Once the order is processed, you’ll receive a tracking number.
I never received my order. Now what?
We’ll open an investigation with the shipper and do our best to resolve the issue.
Why is the payment for my order taking so long to process?
All banks are different. The payment processing goes through your bank. The faster it’s able to authenticate your purchase, the faster it will be processed.
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